Shipping policy

Shipping Policy

At Native Flute Store, we ship handcrafted Andean instruments worldwide directly from Lima, Peru. Please read the following information carefully before placing your order.

1. Processing Time

All orders are processed within 1–3 business days of payment confirmation. The following exceptions apply:

Orders that include laser engraving require an additional 1–2 business days for personalization before dispatch.
Wood and bamboo pan flutes are handcrafted to order and require a processing time of 14 business days before dispatch. This ensures each instrument meets our quality standards before shipping.

2. Shipping Times

Estimated delivery times after dispatch:

United States & Canada: 7–15 business days
Europe: 10–20 business days
Australia & New Zealand: 20–30 business days
Rest of the World: 15–30 business days

These are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier conditions, or events beyond our control.

3. Tracking

All orders are shipped with tracking. You will receive a tracking number by email once your order has been dispatched. You can use this number to monitor your shipment through the carrier's website.

4. Customs, Duties & Import Taxes

Native Flute Store ships internationally under standard commercial terms. The buyer is solely responsible for any import duties, customs fees, or local taxes that may apply in the destination country. These charges are not included in the product price or shipping cost and are determined by local customs authorities.

5. Packaging

Every instrument is carefully packaged to ensure safe transit. Fragile items are wrapped with protective materials and shipped in reinforced boxes. All instruments include their corresponding case as specified in the product listing.

6. Lost or Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. If your shipment is lost in transit, contact us and we will open an investigation with the carrier. We are not responsible for packages marked as delivered by the carrier.

7. Incorrect Address

Please ensure your shipping address is correct at the time of purchase. Native Flute Store is not responsible for delays or non-delivery due to an incorrect or incomplete address provided by the customer. Additional shipping charges may apply for re-shipment.