Refund policy
Refund & Return Policy
Overview
At Native Flute Store, we take great pride in the craftsmanship and quality of every instrument we ship. Each piece is carefully inspected before dispatch. Please read this policy carefully before placing your order.
Return Eligibility
We accept returns within 14 days of delivery, provided the item:
- Is in its original, unplayed condition
- Includes all original packaging and accessories (case, etc.)
- Has not been damaged due to misuse or improper handling
To initiate a return, contact us at contac@nativeflutestore.com with your order number and a description of the issue.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Items ordered with the "With Laser Engraving" option — personalized instruments are non-refundable once the engraving process has begun
- Items damaged due to improper use, humidity exposure, or physical impact after delivery
- Items without original packaging
Damaged or Defective Items
If your instrument arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
International Orders
For international shipments, the buyer is responsible for any return shipping costs unless the item is defective or was sent in error. We are not responsible for items lost or damaged during return transit. We recommend using a tracked shipping service.
Refund Process
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.
Order Cancellations
Orders may be cancelled within 24 hours of placement at no charge. After 24 hours, cancellations are subject to a restocking fee. Orders with laser engraving cannot be cancelled once the engraving process has started.