Terms of Service



We accept most Credit and Debit cards through Paypal.


  • The handling time is usually 7 business days in most of the cases. Some flutes are made when the order is placed.

  • The shipping cost is calculated by the weight of the parcel. You can save money on shipping when you buy multiple items.

  • We usually ship through First Class Registered Mail which delivers packages to America countries in 2 weeks plus holidays from the shipping date in most cases.  To Europe and Asian countries, the time of travel is 3 weeks plus holidays. To Italy, France and Spain, it could take 1 extra week due to customs inspection delays.

  • We ship worldwide directly from Lima, Peru. South America.

  • Shipping to Peru is Free.

  • You will receive a shipping notification when the item is on its way.

  • All the items we sell are completely brand new.

  • We are determined to resolve any problem immediately. Please give us the opportunity to help you and contact us if a problem occurs or you are dissatisfied with the transaction.



  • 100% Satisfaction Guaranteed.

  • If you are not satisfied with your purchase, you can return or exchange your item within 7 days from the day that you received it. Only purchased price will be refunded.

  • To return an item, just send it to our mailing address with a note including the reason of the return. Item must be returned with original tags and in perfect condition.

  • Please allow 5-7 days from the date we receive your return in order to process your refund/change.



  • There is no peruvian taxes for our buyers.
  • Taxes in target country: They are buyer's responsibility. Please ask your local authorities.



Native Flute Store is committed to protecting your privacy. We may use the information that we collect to periodically notify you about new services or special offers, we think you'll find valuable. If you would rather not receive this information, please, e-mail to lupacaflutes@gmail.com with 'unsubscribe' as the subject line.

Native Flute Store does not sell, trade or rent your personal information to others.

Native Flute Store have not access your financial information because we redirect you to paypal website in order to do the payment.